Shipping policy

Shipping And Handling

We know that getting your goods to you safely and on time is of paramount importance. To achieve this UK mainland deliveries are processed using either TNT, Parceline Next Day Service, Royal Mail First Class Post or our own Home Delivery and Set Up Service. The service selected depends on the weight and value and set up requirements of the product. The charge to you for these services is included within the price of our products for all UK mainland deliveries. Note that our own Home Delivery and Set Up service is included for weight driven wall, floor clocks and speciality clocks. This service can be requested at an additional charge for other products.

Valuable and weighty items will be tracked to your door. They will need to be signed for on delivery.

We will include your special delivery instructions on deliveries at your risk. As a signature is required for large or valuable items it is left to the discretion of the deliverer whether they adhere to these instructions where a signature is not available.

All deliveries are insured against loss if they do not arrive or are damaged on arrival. You should notify us within 7 days of placing your order if you have not received your order and we have not advised you of any delay. Please be aware that Royal Mail does not consider a parcel lost until after 15 working days from despatch. You should notify us immediately upon receipt if the goods are damaged.

International Shipments

We are happy to accept orders from all corners of the globe, and can organise deliveries to many international destinations. However, for security reasons we may request the following information upon receipt of your order.

a) A photocopy of the front and back of your credit card.

b) A signed note confirming you wish to charge the full amount of the order to that card.

c) Proof of your identity.

d) Payment by bank transfer.

If you are a legitimate customer we trust you will appreciate the reason for requesting this additional verification.

For overseas shipping quotes and lead times please contact our sales department.

Please note that in some of our export markets we have distributors who we may instruct to fulfil your order and provide a local service.

For all shipments outside the UK we will endeavour to use tracked services. We will advise the consignment details and shipping lead times via the shipping notification and assist with tracking if necessary. Valuable and weighty items will need to be signed for on delivery.

We will include your special delivery instructions on deliveries at your risk. As a signature is required for large or valuable items it is left to the discretion of the deliverer whether they adhere to these instructions where a signature is not available.

All deliveries are insured against loss and you will receive notification on the date of shipment of the expected delivery date. If your order does not arrive within 7 days of the stated delivery date you should notify us immediately. You should notify us immediately upon receipt if the goods are damaged.

Delivery Schedule

We aim wherever possible to ship all UK destination orders within 5 working days of the day you place your order (subject to the collection time from us our carriers or Royal Mail). Orders placed over a weekend will be shipped the following week. Products offered with a choice of specification or finishes, such as grandfather clocks, will have an estimated delivery time communicated by our sales department.

Delivery by our carriers is next day service. The Home Delivery and Set Up service using our own vehicle will be booked with customers by our dispatch department once the product is available, this service can be scheduled for am or pm on the agreed day. Typically this is booked the week before the planned delivery. Please ensure you provide the correct daytime telephone number when ordering a product. Note that our own Home Delivery and Set Up service is included for weight driven wall, floor clocks and speciality clocks. This service can be requested at an additional charge for other products.

In the event that we are unable to fulfil your order within 5 working days we will endeavour to contact you by email. Special orders for product that are not on this website are subject to availability.

So long as you have given us a correct email address you will receive shipping notification the day your order is despatched either from us or via our carrier. The notification from carrier will include the consignment number and their website address in order for you to track your delivery. Please note that notification will not be sent for items that are delivered by appointment via our Home Delivery and Set Up service. All items require a signature on delivery.

For all shipments outside the UK we will endeavour to use tracked services. We will advise the consignment details and shipping lead times via the shipping notification and assist with tracking if necessary.

Back Orders

If your item is not in stock we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

If you choose to leave your order on back order you will be advised via a shipping notification when the order is despatched. If you do not receive the goods as expected you should notify us immediately.

If you have made arrangements with us to procure non stock items especially to satisfy your order then the above will not necessarily apply. Cancellation of such items may be possible at our discretion and there may be a restocking charge. This will be made clear in the contract and must be agreed by you.