Refund policy

Returns Policy - Within the UK and EU

The customer has a statutory right to cancel their order at any time up to 7 whole working days after receipt of the goods. O.Comitti & Son Ltd. will extend this to 30 days from the date of dispatch. To cancel an order you should notify us by email, post or fax at the above address. Where an order has been delivered our sales department must be contacted so that we can make arrangements with our carrier for collection. Where these goods have already been despatched and /or paid for a full refund, less shipping charges, will be made within 30 days. If the product is to be exchanged for an alternative product the original piece will be fully refunded and the exchange item will then be invoiced at the appropriate price including delivery charges.

Returns Policy - Outside UK and EU

In addition to the above we will accept the cancellation and return of goods shipped outside the UK within 30 working days of despatch. We will refund the cost of the goods but not the original shipping costs to the customer within 30 days.

Additional services such as Gift Wrapping, Engraving and enhanced delivery services that have been completed are not refundable.

If you have made arrangements with us to procure non stock items especially to satisfy your order then the above will not apply to those items.

Goods and their packaging that is the subject of a cancelled order must be returned at the customer’s expense and must be in merchantable condition. As you would expect all of our products are offered for sale as new and unused and consequently we are unable to restock goods that have been used.

If goods are to be returned you must contact our sales department so that we can arrange for our carrier to make the collection. Goods returned that are unsolicited may not be accepted and the cost of carriage may not be accepted. Returned goods must be re-packed in the original packing.

If you receive goods that are received damaged or incorrectly shipped merchandise please notify us within 7 days of shipping (or sooner). By contacting our sales department we will arrange for our carrier to make the collection. Goods returned that are unsolicited may not be accepted and the cost of carriage may not be accepted. Returned goods must be re-packed in the original packing. We will gladly replace the merchandise (subject to availability) without any additional charges, or make a full refund.

If you have any complaints about our products or service please contact us in writing with full details by email, post or fax at the above address. Your complaint will be responded to within 3 working days and you will be kept informed of its progress and outcome at all times.