Terms and Conditions
The following terms and conditions comply with the EU Distance Selling Regulations and E-Commerce regulations for sales to consumers.
They do not affect your statutory rights as a consumer.
Terms and conditions for commercial sales may vary.
We strive to provide complete customer satisfaction. If you have any suggestions or comments please email us at: info@comitti.com
Here are some details about O.Comitti & Son Ltd. for your information:
Our trading address to which all communication should be directed is;
O.Comitti & Son Ltd.
The Clockworks,
Four Wantz Corner.
Ongar,
Essex
CM5 0AH
Email: info@comitti.com
Our UK VAT Registration Number GB232 1491 95
Customer service and technical support is available on +44 (0)1277 367670 or by email, fax or post. Our normal office hours of business are generally Monday to Friday inclusive between 10:00 and 17:00 GMT/BST.
We are registered in England and our company registration number is 52962. Our registered office address is The Clockworks, Four Wantz Corner. Ongar, Essex CM5 0AH All of our business is conducted at our registered address and under English law.
Making A Purchase
Browse “Collections” and click on a model of interest to view more information.
Click on the "Add to basket" button to place your product in your shopping basket. To add additional items repeat this procedure. To remove any items listed on your order, visit the Basket page and click the “Remove” link next to the product.
At any stage while viewing this website you can telephone our sales department on +44(0)1277 367670 to establish product availability.
To process the order click on “Checkout” from within the Basket page. At this stage you will be asked to login or signup for an account with Comitti. On creation of an account we will collect billing and delivery details that we need to be able to satisfy the order.
Once logged in, return to the basket page and press the "Checkout" button.
Confirm your delivery and billing address in the subsequent pages.
When you reach the Order overview page, please check all details are correct. You also have the option here to add a promo code if applicable.
You will also note that all orders over the value over £5000 are not charged in full, we will take a 25% deposit and contact you personally to discuss delivery, comissioning and final balance.
If you are in a country outside of the UK, the system will follow a seperate proceedure where it will notify us of your checkout request and we will custom-price delivery according to the product and your location. Our web team will then update your pending order with a delivery quote. A message will be automatically sent to you, advising that you can review your basket with the personalised delivery charge and complete the checkout process.
You may then click "Pay now" to proceed to pay online using the secure payment pages provided by Worldpay. Payments made online are 100% secure, please review the credit card security section below. However, if you would prefer another payment method please contact our sales department. If you choose to pay by your credit card the appropriate amount will be debited when you click the “Pay Now” button. Payment will be refunded immediately if your order is not accepted.
Upon successful payment processing you will be returned to the Comitti website with a confirmation message displayed.
We will also automatically dispatch order confirmation emails.
We accept credit card payment by Visa and MasterCard and various debit cards including Maestro.
The onus is on you to supply us with the full correct information for delivery including where applicable the correct address, post code and telephone number.
If at any time you wish to see what is in your shopping basket click on "Your selections” at the top right position of the screen.
If you decide to cancel an order you must notify us immediately in writing by email, post or fax at the address above.
If you supply an incorrect or undeliverable email address or decline to provide an email address then by delivering your order we will be deemed to have provided you with any durable communication that we are otherwise bound to provide in the course of fulfilling your order.
Please note that by submitting an order you are making an offer to buy and a contract will be formed only if we accept your order. Taking payment from a credit card does not indicate acceptance. If your order is rejected and credit card debited before the contract is formed, a refund will be made immediately.
Credit Card Security
When you make an electronic payment via a debit or credit card our payment processing service supports internationally recognised security checks including:
Card Verification Value (CVV2)
Address Verification Service (AVS)
Cardholder authentication (Verified by Visa and MasterCard SecureCode)
If you are paying by card please make sure the details you give are the same as those on your card and statement. These details are matched against the record your card issuer has and incorrect details may cause your payment to be declined.
To comply with card issuing company rules refunds offered can only be made back to the original payment means or to an appropriate alternative.
If you would prefer not to process your order on the internet please contact our sales office. Our sales staff will be pleased to help process your order and accept payment by credit card or cheque. Payments by cheque must be cleared before goods will be despatched.
Shipping And Handling
We know that getting your goods to you safely and on time is of paramount importance. To achieve this UK mainland deliveries are processed using either TNT, Parceline Next Day Service, Royal Mail First Class Post or our own Home Delivery and Set Up Service. The service selected depends on the weight and value and set up requirements of the product. The charge to you for these services is included within the price of our products for all UK mainland deliveries. Note that our own Home Delivery and Set Up service is included for weight driven wall, floor clocks and speciality clocks. This service can be requested at an additional charge for other products.
Valuable and weighty items will be tracked to your door. They will need to be signed for on delivery.
We will include your special delivery instructions on deliveries at your risk. As a signature is required for large or valuable items it is left to the discretion of the deliverer whether they adhere to these instructions where a signature is not available.
All deliveries are insured against loss if they do not arrive or are damaged on arrival. You should notify us within 7 days of placing your order if you have not received your order and we have not advised you of any delay. Please be aware that Royal Mail does not consider a parcel lost until after 15 working days from despatch. You should notify us immediately upon receipt if the goods are damaged.
International Shipments
We are happy to accept orders from all corners of the globe, and can organise deliveries to many international destinations. However, for security reasons we may request the following information upon receipt of your order.
a) A photocopy of the front and back of your credit card.
b) A signed note confirming you wish to charge the full amount of the order to that card.
c) Proof of your identity.
d) Payment by bank transfer.
If you are a legitimate customer we trust you will appreciate the reason for requesting this additional verification.
For overseas shipping quotes and lead times please contact our sales department.
Please note that in some of our export markets we have distributors who we may instruct to fulfil your order and provide a local service.
For all shipments outside the UK we will endeavour to use tracked services. We will advise the consignment details and shipping lead times via the shipping notification and assist with tracking if necessary. Valuable and weighty items will need to be signed for on delivery.
We will include your special delivery instructions on deliveries at your risk. As a signature is required for large or valuable items it is left to the discretion of the deliverer whether they adhere to these instructions where a signature is not available.
All deliveries are insured against loss and you will receive notification on the date of shipment of the expected delivery date. If your order does not arrive within 7 days of the stated delivery date you should notify us immediately. You should notify us immediately upon receipt if the goods are damaged.
Delivery Schedule
We aim wherever possible to ship all UK destination orders within 5 working days of the day you place your order (subject to the collection time from us our carriers or Royal Mail). Orders placed over a weekend will be shipped the following week. Products offered with a choice of specification or finishes, such as grandfather clocks, will have an estimated delivery time communicated by our sales department.
Delivery by our carriers is next day service. The Home Delivery and Set Up service using our own vehicle will be booked with customers by our dispatch department once the product is available, this service can be scheduled for am or pm on the agreed day. Typically this is booked the week before the planned delivery. Please ensure you provide the correct daytime telephone number when ordering a product. Note that our own Home Delivery and Set Up service is included for weight driven wall, floor clocks and speciality clocks. This service can be requested at an additional charge for other products.
In the event that we are unable to fulfil your order within 5 working days we will endeavour to contact you by email. Special orders for product that are not on this website are subject to availability.
So long as you have given us a correct email address you will receive shipping notification the day your order is despatched either from us or via our carrier. The notification from carrier will include the consignment number and their website address in order for you to track your delivery. Please note that notification will not be sent for items that are delivered by appointment via our Home Delivery and Set Up service. All items require a signature on delivery.
For all shipments outside the UK we will endeavour to use tracked services. We will advise the consignment details and shipping lead times via the shipping notification and assist with tracking if necessary.
Back Orders
If your item is not in stock we will place it on back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
If you choose to leave your order on back order you will be advised via a shipping notification when the order is despatched. If you do not receive the goods as expected you should notify us immediately.
If you have made arrangements with us to procure non stock items especially to satisfy your order then the above will not necessarily apply. Cancellation of such items may be possible at our discretion and there may be a restocking charge. This will be made clear in the contract and must be agreed by you.
Tax Charges
Orders made for delivery in the UK and EU will include UK 20% VAT where appropriate. If you are an organisation that is exempt from VAT then please contact us directly and we will arrange to invoice you accordingly.
Orders made for delivery outside the UK and EU will not be charged VAT. Liability for local import duties and taxes remain the responsibility of the purchaser.
Warranty
All products we offer are supplied with a 12 month warranty against defective workmanship and materials. In addition we offer a further 12 months warranty on all the products we sell against mechanical failure. This warranty covers all parts and labour.
The warranty does not affect any statutory rights which you may have, but is additional thereto. It does not cover any damage due to negligence, mishandling or attempted repair by anyone other than O.Comitti & Son Ltd. Customers who order on line will automatically be registered to qualify for the extended warranty.
In the event of an apparent fault within the warranty period you should in the first instance contact our service department. If we are then unable to resolve the fault the goods or relevant part thereof should be returned to us at the address above in order that we can ascertain any fault. Subject to a fault being found we will repair, replace or refund as appropriate.
If goods are to be returned you must contact us and we will arrange for our carrier to make the collection. The cost of goods returned that are unsolicited may not be accepted and the cost of carriage may not be accepted.
It is recommended that product packaging is retained for at least the warranty period and that customers contact our service department for guidance before returning damaged goods.
Returns Policy - Within the UK and EU
The customer has a statutory right to cancel their order at any time up to 7 whole working days after receipt of the goods. O.Comitti & Son Ltd. will extend this to 30 days from the date of dispatch. To cancel an order you should notify us by email, post or fax at the above address. Where an order has been delivered our sales department must be contacted so that we can make arrangements with our carrier for collection. Where these goods have already been despatched and /or paid for a full refund, less shipping charges, will be made within 30 days. If the product is to be exchanged for an alternative product the original piece will be fully refunded and the exchange item will then be invoiced at the appropriate price including delivery charges.
Returns Policy - Outside UK and EU
In addition to the above we will accept the cancellation and return of goods shipped outside the UK within 30 working days of despatch. We will refund the cost of the goods but not the original shipping costs to the customer within 30 days.
Additional services such as Gift Wrapping, Engraving and enhanced delivery services that have been completed are not refundable.
If you have made arrangements with us to procure non stock items especially to satisfy your order then the above will not apply to those items.
Goods and their packaging that is the subject of a cancelled order must be returned at the customer’s expense and must be in merchantable condition. As you would expect all of our products are offered for sale as new and unused and consequently we are unable to restock goods that have been used.
If goods are to be returned you must contact our sales department so that we can arrange for our carrier to make the collection. Goods returned that are unsolicited may not be accepted and the cost of carriage may not be accepted. Returned goods must be re-packed in the original packing.
If you receive goods that are received damaged or incorrectly shipped merchandise please notify us within 7 days of shipping (or sooner). By contacting our sales department we will arrange for our carrier to make the collection. Goods returned that are unsolicited may not be accepted and the cost of carriage may not be accepted. Returned goods must be re-packed in the original packing. We will gladly replace the merchandise (subject to availability) without any additional charges, or make a full refund.
If you have any complaints about our products or service please contact us in writing with full details by email, post or fax at the above address. Your complaint will be responded to within 3 working days and you will be kept informed of its progress and outcome at all times.